FAQ

Frequently asked questions

What qualifications qualify you to disinfect?


We are certified by: - Centers for Disease Control and Prevention (CDC) - Institute of Inspection Cleaning and Restoration (IICRC) - Occupational Safety and Health Administration (OSHA) - Hazardous Materials (HAZMAT) - Environmental Protection Agency (EPA)




Do disinfectants post a safety/health issue?


The disinfectants and germicides should not be ingested, but our disinfecting processes are safe for both pets and children to re-enter the home 24 HOURS after we leave the site. Allow for proper ventilation after commercial or residential coronavirus disinfecting.




How long does the disinfectant treatment last?


Our products leave a slight protectant biofilm, which remains on most surfaces lasting up to 3-4 days (72-96 hours).




Does The Disinfectant Leave A Scent Or Odor?


Immediately after the service, there will be a deodorizing (clean) scent, which quickly dissipates within an hour or so leaving no remaining smell.




Is The Disinfectant Approved For This Purpose?


Immediately after the service, there will be a deodorizing (clean) scent, which quickly dissipates within an hour or so leaving no remaining smell.




How Long Does It Take To Kill Pathogens?


Our disinfectant kills most pathogens within minutes.




How Long Must A Facility Remain Empty?


The recommendation time for a facility or home to remain empty is for a minimum of 45-60 minutes after a disinfection treatment.




What Protective Equipment Is Used By Technicians?


Our technicians wear full personal protective equipment (PPE) including, but not limited to:

  • Full Tyvex Suit
  • Rubber Boots
  • Rubber Gloves
  • Rubber Gloves
  • Face Shield/GogglesHearing Protection




Will The Disinfectant Irritate Skin?


Our disinfectant is 100% Hypo-Allergenic, meaning it will not be harmful to your skin.




What Separates Our Services From Traditional Restoration Companies?


Sole Source Restoration utilizes state of the art equipment, quality disinfectant, and experienced technicians to deliver first-class service in disinfection applications, killing 99.9% of all pathogens, not only on all surfaces, but in the air as well. These factors combined allow us to provide you with professional service, outstanding quality, and an unmatched price!





Questions about Sole Source

How long is the average response time?


Our goal is to respond to all requests within 24 hours. Thanks to our 24/7 Emergency Response team, we return most calls & messages the same or next day!




I don't see my property type listed, is my property eligible?


If you don't see your property type listed, please reach out and ask us directly. Between residential, commercial, and municipal properties, however, we can almost assure you that the answer is yes!





Questions About Disinfecting

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